FREQUENTLY ASKED QUESTION |
| HOW CHANGE MY INFORMATION OF THE INVOICING? |
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You go to the menu of Billing -> Billing Info (Information of Invoicing), and to press the button of the Info invoicing for the change. |
| HOW CHANGE MY INFORMATION OF THE CONTACT? |
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You go to Acct. Preferences-> Contact Info and correct your information of the contact.
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| I FORGOT MY PASSWORD OF MIVA, WHAT I MUST DO? |
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There is no way to recover this password; you will have to reinstall Miva. Warning: All the data in the Miva will be lost, including products, the orders and other adjustments. |
| I CAN ACCEPT THE CREDIT CARD IN MY SITE? WILL BE SAFE? |
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Yes, the H-Sphere supports the protocol of the safe transaction, as SSL. |
| I DON’T REMEMBER MY PASSWORD, WHAT I MUST DO? |
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You go to the place of the Control Panel. To press the connection Link “forgot its password”, that it is located generally underneath the box of the connection, and follows the instructions. |
| WHAT HAPPENS IF I EXCEED MY LIMIT DATA TRANSFER? |
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Any data transfer superior to the threshold of the plan will be loaded at the end of the period of invoicing. |
| I CAN BUY THE ADDITIONAL DISC SPACE? |
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The additional disc space can be bought through H-sphere. |
| WHAT HAPPENS IF I BUY ADDITIONAL PRODUCTS IN MEANS OF THE MONTH? |
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Any additional purchase of the resource will be prorated consequently. The position will be calculated on the date in which the resource was bought at the end of the invoicing. |
| MY WEBALIZER IT DOES NOT WORK. WHAT IS THE PROBLEM? |
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Puede ser por alguna razón se esté acercando a tu contingente del disco. Webalizer necesita por lo menos un espacio de disco promedio de 2MB para poder funcionar correctamente.
El browser del fichero en línea parpadea como un archivo comprimido y me pide descomprimirlo, pero no puede hacerlo.
WebShell puede descomprimir solamente esos archivos que estén situados dentro del directorio de /usr/local/bin.
Si no está ahí, es necesario crear un acoplamiento.
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| SINCE THEY DO MY VIRTUAL USERS OF THE FTP CAN LEAF THROUGH MY DIRECTORY BY ROOT? |
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Your virtual users of the FTP can have access to more the virtual directory, so you need to allow that they incorporate the root directory. You can use sub-you count of the FTP to only restrict the access to a directory. |
| Email: support@damarti.com |
