ISO9001：INTERNATIONALSTANDARD(PDF 44頁)

Contents Page
1 Scope .................. 1
1.1 General ............. 1
1.2 Application ........ 1
2 Normative reference ................ 1
3 Terms and definitions ............... 1
4 Quality management system .... 2
4.1 General requirements ........... 2
4.2 Documentation requirements 2
5 Management responsibility ....... 3
5.1 Management commitment ..... 3
5.2 Customer focus 4
5.3 Quality policy .... 4
5.4 Planning ............ 4
5.5 Responsibility, authority and communication ................ 4
5.6 Management review ............. 5
6 Resource management ........... 5
6.1 Provision of resources .......... 5
6.2 Human resources ................. 6
6.3 Infrastructure .... 6
6.4 Work environment ................. 6
7 Product realization ................... 6
7.1 Planning of product realization .................. 6
7.2 Customer-related processes . 7
7.3 Design and development ....... 8
7.4 Purchasing ........ 9
7.5 Production and service provision ............. 10
7.6 Control of monitoring and measuring devices ............. 11
8 Measurement, analysis and improvement .. 11
8.1 General ........... 11
8.2 Monitoring and measurement .................. 11
8.3 Control of nonconforming product ........... 12
8.4 Analysis of data .................. 13
8.5 Improvement ... 13
Annexes
A Correspondence between ISO 9001:2000 and ISO 14001:1996........ 15
B Correspondence between ISO 9001:2000 and ISO 9001:1994 ........ 19
Bibliography.............. 23
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