質量管理體係（英文版）(ppt 43頁)

質量管理體係（英文版）目錄：
一、質量管理體係
二、管理職責
三、資源管理
四、產品實現

質量管理體係（英文版）內容提要：
5.1 Management commitment管理承諾
5.2 Customer focus以顧客為關注焦點
5.2.C.1 Customer Relationship Development – Top management shall demonstrate active involvement
in establishing and maintaining mutually-beneficial relationships between the organization and its
customers. [4]
發展顧客關係－最高管理者應積極參與建立並維護組織與顧客之間的相互受益的關係。
5.2.C.2 Customer Communication Procedures – The organization shall establish and maintain a
documented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:
顧客溝通程序－組織應建立並維護文件化的程序以確保與特定顧客之間的溝通。該程序文件應包括：
a) a strategy and criteria for customer selection,
選擇顧客的策略及標準
b) a method for the organization and its customers to share joint expectations and improve the quality of products, and
組織和顧客共同參與策劃及提高產品質量的方法，和
c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. [4]
會同顧客安既定的時間間隔評審期望目標的狀況，並且應有可以追蹤決定流轉的方法。
5.2.C.2-NOTE 1: It is recognized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the customer, the history of problems, customer expectations, and other factors (see Appendix F, “Guidance for Communication with Customers”).
注解1：眾所周知，組織不可能對所有顧客提供同樣級別的溝通。所提供的級別應依據與顧客的生意數量、曆史問題、顧客期望值，以及其它因素（參見附錄F，“顧客溝通指導”）

..............................