歐洲質量管理模型(PDF 63頁)

主要內容
Agenda for Today
Why change the Model?
Drivers of change
The Core Team
The Process
Introduction the EFQM Excellence Model 2010
Fundamental Concepts of Excellence
Criteria and Criterion Parts
RADAR and Scoring
Implementing the EFQM Excellence Model 2010
EFQM Excellence Award 2010
Assessor Training
Implementation Guides
Self-Assessment
Ongoing Review and Update Process
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