西餐宴會服務知識問答題及答案(doc 17頁)

西餐宴會服務知識問答題及答案內容提要：
（一）
1. Translate the following into English：（漢譯英）
我們這兒提供歐式早餐、美式早餐，你喜歡哪一種？
We serve Continental breakfast American breakfast. Which would you like ?

2. Answer the following question：（問答）
What should you do if you spill a beverage or some soup on a guest’s clothes?
A. Apologize first.
B. Give the guest two or three solutions to choose from.
C. Comply with the guest‘s request（free laundry）
D. Apologize again.（thank the quest for understanding）.

3. Answer the following question：（問答）
How many styles of western food service are there?
English style, Russian style, American style and French style.
（二）
1.Translate the following into English：（漢譯英）
我們提供各式果汁：西紅柿汁、橙汁、菠蘿汁，請問您喜歡哪一種？
A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference？

2. Answer the following question：（問答）
what should you do if a guest gives you something as a souvenir？
A. Say thanks first.
B. Refuse it in tactful way.
C. If the guest insists, accept it and hand it over to the management.

3.Answer the following question：（問答）
What are the most common seating arrangements for western banquets?（Fore at least）
U shape, T shape, I shape, E shape, 回shape,－－shape

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