某酒店集團管家部各崗位職責及管理製度(RTF 56頁)

2.1管家部經理H.KDept.Manager2
2.2樓層經理HeadFloorSupervisor3
2.3樓層督導FloorCaptain5
2.4樓層服務員RoomAttendant7
2.5樓層清掃員RoomCleaner9
2.6公共區域經理PublicAreaSupervisor11
2.7公共區域督導PublicAreaCaptain12
2.8公共區域服務員PublicAreaAttendant13
2.9花房管理員Florist14
2.10公共區域清潔工PublicAreaCleaner15
2.11洗滌部經理LaundryManager16
2.12洗滌部督導LaundryCaptain17
2.13幹洗工DryCleaner18
2.14大濕洗工Washer-LargeItems20
2.15小濕洗工Washer-SmallItems21
2.16平燙工FlatWorkIroner22
2.17布草折疊工LinenFoldingAttendant23
2.18布草收發員LinenDeliveryMaid24
2.19製服收發員UniformDeliveryMaid25
3.3.1樓層鑰匙領用和保管Pickingup&KeepingRoomKey32
3.3.2開酒水帳單FillinginWine&BeverageBill33
3.3.3杯具洗滌、消毒Washing-up&DisinfectingGlassware34
3.3.4客用品領用、存放Applicationof&KeepingItems35
3.3.5客人要求開門HandlingRequestforOpeningtheDoor36
3.3.6引領客人進房GreetingtheGuests37
3.3.7報交遺留物品DeliveringPropertiesLeftBehindbyGuest38
3.3.8客人離店結帳GuestCheck-out39
3.3.9查走客房（遺留物品）Check-upC/ORoom40
3.3.10做夜床ProvidingTurn-downService41
3.3.11開房門OpeningtheDoor43
3.3.12加床HandlingRequestforExtraBed44
3.3.13鋪床MakingtheBed45
3.3.14上毛巾、茶水OfferingTowel/TeaService46
3.3.15客房二次打掃Re-cleaningtheRoom47
3.3.16重點賓客進房ReceivingVIP48
3.3.17擦皮鞋ProvidingFreeShoeShiningService49
3.3.18翻轉床墊TurningtheMattress50
3.3.19洗滌浴簾WashingShowerCurtain51
3.3.20吸塵器使用和保養Using&MaintainingVacuumCleaner52
3.3.21處理意外損壞賓客物品DealingwithDamagingGuests’Articles53
3.4客房清掃員RoomCleaner54-59
3.4.1整理工作車CleaningupMaid’sCart54
3.4.2打掃住客房MakingupOccupiedRoom55
3.4.3清掃衛生間MakingupWashingRoom57
3.4.4工作車擺放Maid’sCartSetting58
3.4.5空房清掃MakingupVacantRoom59

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