16條服務指導準則詳解培訓資料(PDF 44頁)

主要內容
優質服務 Service Excellence
基礎服務 Service Basics
禮貌 Courtesy
反應及時準確 Right First Time
客戶忠誠度 Guest Loyalty
全員銷售 We Are All Sales People
合作 Co-operation
展示最佳狀態 Presentation Excellence
人翁意識
Ownership/Involvement/Improvement
投訴與服務改善
Complaints/Service Recovery
跟進 Follow-up
安全 Safety & Security
知識技能 Knowledge
電話接聽 Telephone Handling
榮譽感 Take Pride in Your Work
溝通技巧 Interpersonal Skills
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